RCVRY Space, Guildford, Surrey is the data controller for all personal information you provide when using this website or making a booking. To contact us about your data: hello@rcvry.space or +44 7546 209 879.
| Data collected | Why we collect it | Legal basis |
|---|---|---|
| Name, email, phone number | To manage your booking and communicate about appointments | Contract |
| Health information (intake form) | To deliver a safe and appropriate treatment — this is special category data under UK GDPR | Explicit consent |
| Payment card details | To process payments and hold a card for the cancellation policy | Contract |
| Eligibility documents (NHS ID, student email) | To verify discount eligibility — stored briefly, then deleted within 30 days | Legitimate interest |
| Email address (marketing) | To send recovery tips and offers — only if you explicitly opt in | Consent |
| Referral code usage | To track referrals and apply rewards accurately | Legitimate interest |
Information you share about injuries, medical history, or physical conditions on your intake form is classified as special category personal data under UK GDPR. We collect this solely to deliver safe and effective treatment.
You will be asked for explicit consent before this information is recorded. It is never shared with third parties and is retained only as long as necessary for your care records — typically 7 years in line with health record guidance.
We do not sell your personal data. We may share it only with the following third parties, solely for the purposes described above:
All third parties are contractually required to handle your data in accordance with UK GDPR.
You have the right to:
To exercise any of these rights, email hello@rcvry.space. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
This website uses only essential cookies required for core functionality such as the booking flow and session management. No advertising, analytics, or tracking cookies are used without your explicit consent.
We may update this privacy policy from time to time. The date at the top of this page reflects the most recent revision. We will notify existing clients of material changes by email.
When you provide your phone number, RCVRY Space may use it to send transactional and, with your consent, marketing messages. This section covers how that data is handled. For the full terms governing SMS and WhatsApp communications — including consent, opt-out rights, and message frequency — see our Terms of Use, section 10.
Data protection queries: hello@rcvry.space · +44 7546 209 879 · Guildford, Surrey GU1